FAQ

Native Food Store was started with a motive to provide hassle free online shopping experience of healthy native traditional food products from your home. The company is not merely an organization but a thought of creating a healthy society through Millet and Millet based food products. We have over 200+ products in our store to help you get into a healthy lifestyle.

Each email address and contact phone number can only be associated with only one account. 
But cannot with the same email.

Coupon code can be redeemed by clicking on 'My Cart' -> 'View Cart'. Enter the coupon code that you have received and click 'Apply Coupon' to redeem it. 
Multiple coupon codes  and discount offers cannot be combined for a single order.

You can pay for your order on nativefoodstore.com using the following modes of payment:

Credit and debit cards (Payment gateway partner – PayUmoney). 
Net banking. (Payment gateway partner – PayUmoney).

Cod Payment 

Yes, it is absolutely safe to use your card on nativefoodstore.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

All the taxes are included in the MRP of products (which are shown in order invoices). There are no additional taxes added by nativefoodstore.com to your order. The prices you see on our product pages are the prices you pay.

Redeem Point will credit based on product subttotal value.

10 Points = Rs.1 

We'll send you an email when we confirm your order. You can also check the order status on
your account dashboard by login on nativefoodstore.com. 

Once your item is dispatched, you will receive an email stating that your order has been dispatched. Email contains your order ID number and the shipping method. All orders will be dispatched from our company premises in Chennai, Tamil Nadu only. Delivery Time: Tamil Nadu - 2 Days, Other South Indian States - 3 to 5 Days and Rest of India - 5 to 7 Days. Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. [Mode of Transport : Surface]

If you feel that your package was opened/tampered, please don't accept the delivery. Please raise the cancel request on the 'Returns' in the 'Footer' section on the website. We will confirm your cancellation request (ticket) via email/phone call and may process the refund of order amount or resend order as per your wish/convenience.

You may return your order at the time of delivery and generate the ticket for refund or it will automatically refunded  once we receive your returned order/consignment. Order can not be returned or cancelled after accepting the delivery of order.